9ku Privacy Policy — How We Handle Your Data

9ku ("we", "us", "our") is committed to protecting the privacy and personal data of every player who uses our platform. This Privacy Policy applies to all users of the 9ku website, mobile site, and associated services, including sports betting, live casino, slot games, and all other products offered through 9ku. It sets out clearly how we collect, process, store, share, and protect personal data, and it explains the rights available to you under applicable data protection principles.

By registering an account or using any service on 9ku, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described herein. This policy should be read alongside our Terms & Conditions. If you do not agree with any part of this policy, please discontinue your use of the platform.

9ku collects personal data through a range of channels and interactions. The primary methods by which we obtain your data are as follows:

• Directly from you during account registration, KYC identity verification, deposit and withdrawal transactions, and customer support interactions.
• Automatically when you use the platform — including page views, session duration, device identifiers, IP address, and navigation paths through the site.
• From payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard) when you initiate a deposit or withdrawal, limited to data necessary to process and verify the transaction.
• From third-party identity verification and fraud prevention service providers engaged to help 9ku meet its KYC and anti-money-laundering obligations.
• Through cookies and similar tracking technologies placed on your device when you browse the 9ku platform, as described in the Cookies section of this policy.

9ku processes personal data only for legitimate, specified purposes. We do not sell your personal data to third parties, and we do not use it for purposes that are incompatible with those stated below. The purposes for which we process your data are:

• To create and manage your player account, including identity verification and account authentication.
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and card payment methods, and to maintain accurate financial records.
• To comply with our legal obligations, including Know Your Customer (KYC) requirements, anti-money-laundering regulations, and age verification obligations.
• To deliver personalised gaming content, relevant promotional offers, and loyalty programme communications — only where you have opted in to receive such communications.
• To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, and other prohibited conduct on the platform.
• To support our responsible gaming programme, including monitoring for signs of problem gambling, applying self-exclusion measures, and enforcing deposit and session limits where requested.

We may also use aggregated, anonymised data — from which no individual player can be identified — for platform analytics and product improvement purposes. This anonymised data is not personal data and is not subject to this policy.

9ku processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing:

• Contract performance — processing is necessary to provide the services you have signed up for, including account management, payment processing, and game delivery.
• Legal obligation — processing is required to comply with KYC, anti-money-laundering, age verification, and tax reporting requirements applicable to 9ku's operations.
• Legitimate interests — processing is necessary for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your rights.
• Consent — where we send you marketing communications or use non-essential cookies, we do so only on the basis of your explicit prior consent, which you may withdraw at any time by contacting our support team.

9ku does not sell your personal data to any third party. We share personal data only where it is strictly necessary and only with the following categories of recipients:

• Payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard) — to process your financial transactions. These processors receive only the data necessary to complete the transaction and are bound by their own privacy and security obligations.
• Identity verification and KYC service providers — third-party specialists engaged to verify the identity, age, and eligibility of players, as required by our anti-money-laundering and responsible gaming obligations.
• Game content providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and similar providers) — who may receive session tokens and anonymised player identifiers to facilitate game delivery. These providers do not receive your full personal profile.
• Regulatory authorities and law enforcement agencies — where we are required by law, court order, or regulatory direction to disclose personal data. In such cases, 9ku will disclose only the minimum data required to satisfy the legal obligation.

All third parties with whom 9ku shares personal data are required to implement appropriate technical and organisational security measures and to process your data only for the purposes for which it was shared. 9ku remains responsible for ensuring that these arrangements are maintained.

9ku uses cookies and similar tracking technologies to operate the platform correctly, remember your preferences, and analyse how players use our services. Cookies are small data files placed on your device when you visit the 9ku website. We use the following types of cookies: (a) Essential cookies — strictly necessary for the platform to function, including session management and login authentication; (b) Preference cookies — which remember your settings such as language preference and display options; (c) Analytics cookies — which collect anonymised data about how you navigate the site, helping us improve performance and usability; and (d) Security cookies — which support fraud detection and account protection measures.

You can control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the 9ku platform. Essential cookies cannot be disabled as they are required for the platform to operate. We do not use third-party advertising cookies or behavioural profiling cookies for external marketing purposes.

9ku retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. Account data, financial transaction records, and KYC documentation are retained for a minimum period in accordance with applicable anti-money-laundering and financial record-keeping regulations. This retention period typically extends for a defined number of years following the closure of an account.

Where data is no longer required for any lawful purpose, 9ku will securely delete or irreversibly anonymise it. If you close your 9ku account, your personal data will be retained for the legally required period and will then be securely disposed of, unless we are required by law to retain it for longer.

As a user of 9ku, you hold a number of rights in relation to the personal data we hold about you. These rights are described below. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all verified requests within a reasonable timeframe.

9ku implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL (Secure Socket Layer) encryption for all data in transit, secure server infrastructure with access controls, multi-factor authentication for account access, regular security assessments and penetration testing, and strict internal data access policies that limit access to personal data to authorised personnel only.

While 9ku takes its security obligations seriously, no online platform can guarantee absolute security against all threats. You are responsible for maintaining the security of your own account credentials, including your password and any OTP codes. If you believe your account has been compromised, please contact our support team immediately at [email protected].

9ku's services are intended exclusively for adults aged 21 years and above. We do not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that a minor has registered on 9ku, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

9ku reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. Where changes are material, we will make reasonable efforts to notify you via the platform or by email to your registered address. The date at the top of this policy indicates when it was last revised. Your continued use of 9ku following any update to this policy constitutes your acceptance of the revised terms. We encourage you to review this policy periodically to stay informed about how we protect your data.