Responsible Gaming — Your Safety Comes First

9ku takes its responsibilities to players and the wider community in Bangladesh seriously. We operate with transparent terms, fair game mechanics powered by certified RNG systems, and a genuine obligation to prevent harm. Our team monitors account activity for signs of problematic gambling behaviour and will proactively reach out to players who may be experiencing difficulties.

We also enforce a strict minimum age policy. No player under 21 years of age is permitted to register, deposit, or wager on 9ku under any circumstances. Where our age verification process identifies a player as underage, the account is closed immediately, all funds are returned where applicable, and all winnings are forfeited. Protecting young people from gambling harm is a non-negotiable priority for 9ku.

All responsible gaming tools on 9ku are available directly through your player account. To use them, follow these steps:

• Log in to your 9ku account and navigate to the Account Settings section.
• Select "Responsible Gaming" from the settings menu to access all available tools.
• Choose the tool you wish to apply — deposit limit, session limit, cool-off period, or self-exclusion — and set your preferred parameters.
• Confirm your selection. Deposit and session limits take effect immediately. Self-exclusion and cool-off periods begin within 24 hours of your request being processed.

If you experience any difficulty activating these tools or if you require immediate assistance, please contact our support team directly at [email protected]. All responsible gaming requests are handled with full confidentiality and without judgment.

Problem gambling can develop gradually and is not always easy to recognise in yourself. The following are common warning signs that gambling may be becoming harmful. If you recognise several of these patterns in your own behaviour, we strongly encourage you to make use of our responsible gaming tools or to contact our support team.

Following a few simple principles can make a significant difference in keeping gambling enjoyable and within healthy boundaries:

• Always set a fixed budget before you start a gaming session and commit to stopping when that budget is spent — regardless of whether you are winning or losing.
• Treat any winnings as a bonus, not as income. Never rely on gambling to pay for essential expenses such as food, rent, or family commitments.
• Take regular breaks. Step away from the screen between sessions and engage in other activities — sport, socialising, or family time.
• Never gamble when you are emotionally distressed, intoxicated, or under significant financial pressure. These states impair decision-making and increase the risk of harmful gambling.
• Keep gambling in perspective. It is one leisure activity among many and should never take priority over work, family, health, or financial responsibilities.
• Talk openly with trusted friends or family members about your gambling. Sharing your activity with someone you trust is one of the most effective ways to maintain healthy habits.

9ku strictly enforces a minimum age of 21 years for all players. During the registration process, all new accounts are required to complete identity verification, which includes confirmation of date of birth. Where a player's age cannot be verified, the account is suspended pending the submission and review of acceptable government-issued identification such as a National ID card, passport, or driving licence issued in Bangladesh.

If you are a parent or guardian and are concerned that a minor in your household may be accessing the 9ku platform, please contact us immediately at [email protected]. We will investigate and take immediate action. We also encourage parents and guardians to consider installing parental control software on shared devices to prevent underage access to online betting platforms.

Answering these questions honestly can help you assess whether your current gambling habits are healthy. If you answer "Yes" to two or more of the following, we strongly recommend reaching out to our support team:

• Have you ever spent more money gambling than you originally planned for that session?
• Have you ever borrowed money or sold personal belongings specifically to fund gambling?
• Do you find yourself thinking about gambling when you are not actively playing, or feeling irritable when you stop?
• Have you ever gambled to try to recover losses from a previous session?
• Have family members or friends expressed concern about the time or money you spend gambling?

This questionnaire is for personal reflection only and does not constitute a clinical diagnosis. If your responses suggest a potential problem, please do not hesitate to contact our team or seek guidance from a qualified mental health professional.